White Shark Media is Serious About Handling Complaints

August 18th, 2016

Your Google Adwords account is an important way for to generate new clients. But you need a good way to manage your account without devoting all of your time and resources to it. That is where Adworks campaing manager White Shark Media comes it. They are a great company that not only recieves a great deal of compliments but also works hard to handle customer complaints well.

White Shark Media works hard to ensure that their customers are treated fairly and correctly every time. That is why they work so hard to handle customer complaints correctly, and make sure that no customer ever has the same negative experience again. White Shark Media believes in learning from their mistakes so that they can best help thier clients make the best of their AdWords account and reach the most new and existing clients.

They have already made some great strides in adapting to many of the complaints that they have recieved from customers. For example, in the early days of the business many customers did not feel like the commmuncation about their campaing was adequate. To address this concern, White Shark Media Complaints team changed the way they work so that they could better communicate with clients.  Learn more about White Shark Media Complaints: https://plus.google.com/+Whitesharkmedia

One of the first things that they did was schedule monthly meetings with thier clients, using GoTo meeting. This was a quick and easy way for them to talk to each one of their clients on a regular basis, without having to wait until the customer called to complain. Another way that the addressed communication concerns was by creating a direct extension for every person in the office. This way customers did not have to wait and be put on hold while they were being transfered from one person to the next.

Another common issue that came up it the past, was that many clients observed that their old campaign performed better than their new campaign. In order to address this complaint, White Shark Media took a two step approach. The first step was to use as much as their previous campaign as possible when they first aquire the account as managers.

As long as the account is working, White Shark Media decided they did not need to change the campaign. The second step to the approach was to team up each SEM stratigist with a supervisor, who was not responsible for more than 3-5 SEM stratgists, improving the amount of personal attention each campaign gets.

With these improvements, White Shark Media has proven that they are willing to listen and adapt to customer complaints.

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